Privacy Policy
Last updated: April 2026
Who we are
Heritage Craft Media is a digital media and services company helping artisan and craft businesses grow. Our website is heritagecraftmedia.com. When we refer to “we”, “us” or “our” in this policy, we mean Heritage Craft Media.
What data we collect
We collect information you provide directly to us, including:
- Your name and email address when you submit an enquiry
- Your business name and type of craft (if provided)
- Any message content you send via our contact form
- Login credentials if you are a client using our portal
How we use your data
We use your information to:
- Respond to your enquiries and provide our services
- Manage your client account and project if you become a client
- Improve how our website and services work
We do not sell your data to third parties. We do not use your data for automated decision-making or profiling.
Data storage
Your data is stored securely using Supabase (a GDPR-compliant cloud database provider). Data is stored in the EU.
Your rights
You have the right to:
- Request a copy of the data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data
- Withdraw consent for us to contact you at any time
To exercise any of these rights, contact us via the contact form.
Cookies
Our website uses only essential cookies required for authentication (if you use the client portal). We do not use advertising or tracking cookies.
Contact
If you have any questions about this policy, please get in touch via our contact page.